Patient Navigator

Now Hiring: Full-Time Patient Navigator
Highland Medical Center | Monterey, Virginia

Highland Medical Center is seeking a compassionate, organized, and customer-focused Patient Navigator to join our team. Patient Navigators are often the first point of contact for our patients and play an essential role in creating a welcoming, supportive, and efficient experience for everyone who walks through our doors.

This position is responsible for coordinating patient flow, scheduling appointments, assisting with registration and insurance verification, answering phones, collecting payments, and supporting both patients and clinical staff in a fast-paced rural healthcare setting. The ideal candidate is detail-oriented, professional, and passionate about providing excellent service to our community.

At HMC, we are committed to providing quality care close to home while fostering a supportive and team-oriented workplace culture.

Position Details

  • Position: Patient Navigator

  • Location: Highland Medical Center – Monterey, VA

  • Status: Full-Time

  • FLSA Classification: Non-Exempt

Qualifications

  • High school diploma or GED required

  • Medical office experience or training preferred

  • BLS Certification required

  • Strong communication and customer service skills

  • Ability to maintain confidentiality and comply with HIPAA regulations

  • Proficiency with electronic medical records, Microsoft Office, and general office technology

Essential Duties & Responsibilities

  • Greet and assist patients in person and over the phone

  • Schedule patient appointments and manage patient flow

  • Complete patient registration and verify demographic and insurance information

  • Assist patients with forms, billing questions, and individual needs

  • Collect and record payments accurately

  • Maintain accurate patient documentation and confidentiality

  • Verify insurance eligibility, co-pays, deductibles, and sliding scale needs

  • Monitor appointment reminders and scheduling efficiency

  • Support providers, staff, and administration as needed

  • Maintain a professional, organized, and welcoming work environment

What We’re Looking For

The ideal candidate will:

  • Thrive in a team-oriented environment

  • Demonstrate professionalism, kindness, and patience

  • Communicate effectively with patients from diverse backgrounds

  • Be dependable and organized

  • Support HMC’s mission, vision, and values

Why Join Highland Medical Center?

Highland Medical Center is a community-focused rural health center dedicated to providing sustainable, affordable access to excellent healthcare. We value integrity, compassion, teamwork, innovation, and respect while serving the residents of Highland County and surrounding communities.

If you are passionate about helping others and want to make a meaningful impact in a close-knit community, we encourage you to apply.

Ready to Apply?
Visit our Job Board to apply!

Join us in Highland County, where quality care meets quality of life.