Patient Information
welcome!
HMC is honored to provide you with your healthcare needs. Our multi-disciplinary team consists of passionate clinical and support professionals who work together to provide the highest level of care.
Getting Started
Prepare for Your First Appointment:
To save time, please complete all of the relevant forms below and bring them with you to your first appointment. Be sure to bring along any medication you are currently taking.
If you are transferring care from a previous provider, please complete a medical record release form and send it to your previous provider.
Please note: No patients will be denied services based on their ability to pay.
Patient Information and Forms
Sliding Fee Discount Program and Billing
If you have billing questions please call our Billing Office:
You can pay your bill online through our Patient Portal. If you are not registered for the portal, please give us a call.
Sliding Fee Discount Program
This program provides discounted fees for those patients who qualify, based on income. This program is designed to assist patients who are uninsured or under-insured. Please contact our Finance Assistant at 540-468-6446 for an application or more information to see if you qualify.
Billing
Highland Medical Center accepts Medicare, Virginia and West Virginia Medicaid, TriCare, and most commercial insurance plans. Payment plans and sliding scale billing are available.
HMC offers prescription assistance and discount programs. We accept Visa, Mastercard, American Express, and Discover.
Under federal law, healthcare providers need to give patients who don’t have insurance or are not using insurance an estimate of the bill for medical items and services.
You have the right to receive a “Good Faith Estimate” for the total expected cost of any non-emergency items or services, such as medical visits, tests, and prescription drugs.
If you make an appointment for the same or next day, you will not receive this estimate. If your appointment is three or more days away, make sure your healthcare provider gives you a Good Faith Estimate in writing at least one business day before your medical service or item. You can also ask our Patient Navigators for a Good Faith Estimate before you schedule a service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 540-468-6402.